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In early days, content management was deployed to meet departmental needs in certain niches in the organization. Now, content management is recognized as an enterprise need: an infrastructure investment rather than a niche application. And if ECM functionality is offered to the enterprise, it makes sense to offer that functionality as a shared service—a way to cost-effectively meet the content management needs of large user bases with diverse requirements for various components of ECM functionality. Access to the ECM system is given to newly hired staff members in the same way they are given a computer, a phone and a system login.

 

With Laserfiche, defining a core set of functionality and standardizing on a comprehensive foundation facilitates tailored system expansion in the most efficient and cost-effective manner. Standardizing on Laserfiche allows IT departments to develop business processes that can be repeated across the enterprise, allowing optimal resource efficiency, cost and service performance. Laserfiche also takes advantage of existing Microsoft standard skill sets—and shared skill sets are as important as any technology offered as a shared service.