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Community Banks

"ธนาคาร ที่ประสพความสำเร็จคือธนาคารที่ลูกค้า ยอมรับในความมั่นคง เชื่อใจ ปลอดภัย และการบริการที่พึ่งพอใจ ดังนั้นการวางรากฐานของระบบงาน ECM ที่ได้รับการยอมรับ และมีประสพการณ์ทางด้านกลุ่มลูกค้าธนาคารที่หลากหลาย จึงมีความสำคัญต่อระบบการบริการ"

While eliminating the boxes of signature cards, loan applications and enrollment forms that clutter your branches has immediate benefits, Laserfiche’s true impact on your bottom line comes from automating the business processes that facilitate compliance and allow staff to focus on customer-facing pursuits.


Laserfiche combines enterprise control with departmental flexibility. It provides a standard for managing content and streamlining business processes across the enterprise and brings benefits to departments as diverse as deposits, compliance, loans, human resources, finance, legal, tellers and more. The following are just a few examples of how Laserfiche can transform business at your bank.


How we help:

  • Accelerate Audits while Reducing Compliance Costs

  • Streamline Lending

  • Expedite Collaborative Business Processes

  • Improve Branch Management

  • Integrate with Core Banking Applications

  • Additional Resources



Accelerate Audits while Reducing Compliance Costs

In every examination—whether it’s conducted by the FDIC, the OTS, a state agency or the FRB—Laserfiche’s DoD 5015.2-certified software meets the banking industry’s extensive digital recordkeeping and retention requirements in a reliable and cost-effective manner.

  • Provide auditors with instant access to digital files.

  • Reduce the storage burden of complying with recordkeeping regulations.

  • Automate document retention and destruction, eliminating lost documents—and associated institutional fines.

  • Enforce standard operating procedures that ensure data authenticity, integrity and retention by automating internal processes.

  • Constantly monitor document access and retrieval to maintain the highest standards of security.


Solution Exchange


How to Prepare for an Audit with Laserfiche

Justin Steen, from Cities Digital, shares a step-by-step solution for simplifying the auditing process within your financial organization.


Streamline Lending

Laserfiche transforms the paper- and time-intensive loan application process into an automated, digital form. According to Tato Munoz, IT director at Idaho’s D.L. Evans Bank, “What used to be an extremely time-consuming, cumbersome process is now fast and easy, thanks to Laserfiche.”

  • Electronically route loan application files through the origination, closing and funding processes.

  • Automatically populate customer or loan index information to reduce manual data entry.

  • Track missing or expired documents to ensure compliance and reduce risk.

  • Retrieve documents pertaining to any relationship based on any one of a number of different indexes, including loan number, CIF number, SSN or EID, document type or collateral description.

  • Strengthen loan administration procedures in case of an audit or other examination.


Solution Exchange


Texas Higher Education Coordinating Board: Loan Payment Processing

Deborah Whitis, Manager of Operational Support Services, describes how Laserfiche Workflow improved the efficiency of the Texas Higher Education Coordinating Board’s loan processing operations department.

Expedite Collaborative Business Processes


In addition to loan processing and underwriting, Laserfiche eliminates the time lags and redundancies inherent in many other manual business processes, including new account opening, remittance processing, exception handling and more. Authorized users have instant access to customer forms and records, ensuring seamless transaction processing, reducing the costs of managing information and improving collaboration.

  • Utilize workflow technology to automate suitability approval and exception handling.

  • Extract data to automatically update back-office systems.

  • Retain ultimate global control over document filing, retention and disposition while providing branch offices with the flexibility to customize their filing structure and workflows.

  • Automate time-consuming accounting and human resources tasks such as AP processing, HR onboarding and more.


Solution Exchange


Contract Management: Basic Configuration

Maintain a secure and efficient environment by improving routing, notification, review and approval in your contract management scenario.


Improve Branch Management

In an environment where quality customer service is vital, Laserfiche improves access to customer information between branches, creates greater consistency of customer service across branches and supports faster, more informed decision-making.

  • Improve information accessibility between branches by centralizing customer records and making information available to all authorized branch employees on demand.

  • Create consistency by providing standardized templates and tools for managing content; regardless of which branch a customer uses, the bank presents a single face.

  • Empower employees at all levels to quickly and confidently make well-informed decisions, elevating customer service levels and decreasing wait times.


Integrate with Core Banking Applications

Laserfiche’s open architecture speeds integration with your existing applications—while programming tools and pre-packaged modules limit costs and minimize the burden on IT staff.

  • Retrieve information from databases and other back-office systems to automatically populate template fields, validate data entry and check metadata capture.

  • Trigger Workflow activities from third-party applications like CRM, COLD, branch automation software and a variety of back-office systems.

  • Provide Laserfiche ECM capabilities from Web portals—including Microsoft SharePoint sites—to improve information access enterprise-wide.


Case Study


Family Office Drives Efficiency Using ECM

An integrated ‘hub approach’ to managing information helps Piedmont Trust better service clients.



Additional Resources


·Enterprise Content Management for Community Banks

Get on the fast track to productivity and profitability


White Papers

·Cashing in on Content Management

How community banks are leveraging technology to improve business processes and generate bottom-line results

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