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State and Local Government

By improving your approach to information governance, Laserfiche enables transparency and makes government organizations more efficient, more effective and better able to create innovative solutions for a variety of needs.

A successful information governance strategy accelerates decision-making, increases transparency and eliminates unnecessary compliance risks. It’s a way to foster organizational agility, and it’s most effective when there’s a nimble technology backbone in place.


When government organizations adopt Laserfiche as part of their information governance strategy, they gain a way to balance enterprise control with departmental flexibility. Laserfiche provides a standard for managing content and streamlining business processes across the enterprise and brings benefits to departments as diverse as human services, building inspections, tax, courts and more.


How we help:






















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Improve Information Access

By serving as the universal repository, Laserfiche grants users across the enterprise instant access to the information they need to complete their jobs quickly and efficiently. In addition, it reduces the resource utilization inherent with paper-based processes.

  • Gain a single point of control over all information assets throughout their life cycles.

  • Quickly and easily access, add and update information to Laserfiche file folders, regardless of format.

  • Enable multiple staff members to access and work with the same file simultaneously.

  • Remove the need for time-consuming manual filing by automatically indexing and filing incoming paperwork.

  • Protect confidential files with granular, role-based security.


Case Study


Building Out the IT Infrastructure with ECM

CCCSD leverages Laserfiche to improve information access and ensure employee efficiency.


Integrate with Primary Applications

With Laserfiche, sharing resources becomes transparent to end users. By serving as middleware that integrates with legacy systems and line-of-business applications such as GIS, CRM, ERP and more, Laserfiche allows users to access information in the manner and environment with which they are most comfortable.

  • Bakersfield, CA,>>Link has integrated its ERP and ECM systems so that work crews can track costs associated with graffiti cleanup and create “graffiti mug shots.” Police use the mug shots to arrest repeat offenders, and prosecutors use them to recoup cleanup costs.

  • Elkhart Country, IN,>>Link has integrated Laserfiche with ESRI ArcGIS to build “What’s in My Back Yard” (WIMBY), a public-facing tool that provides information on community threats such as sexual offenders’ residences and former meth lab sites.

  • Collin County, TX,>>Link has integrated Laserfiche with its RT Lawrence receipt processing system so that property tax receipts can be processed faster, saving millions of dollars in lost interest.


Increase Public Access to Information with Dynamic Web Portals

As the demand for government transparency grows, you need an efficient, cost-effective solution for making information available to citizens. Laserfiche offers an easy-to-navigate Web portal that makes documents available to the public—while still keeping your core Laserfiche repository secure.

  • Provide an easy-to-navigate, easy-to-use public Web portal that supports standard Web browsers and can be viewed from a variety of mobile devices.

  • Encourage document discovery for Web searchers—documents in your WebLink portal can be located from Web search engines the same way as other pages on the Internet.

  • Deliver improved access to public records while conserving time and resources.


Automate Collaborative Business Processes

Rather than duplicating efforts in different areas of the business, Laserfiche can be used to execute repeatable processes in a consistent manner across the enterprise, optimizing resource efficiency, cost and service performance.

  • Automate complex multi-departmental business processes including AP processing, case management, contract management and HR onboarding, among others.

  • Retrieve information from databases and third-party applications to automate filing, indexing and processing.

  • Trigger Workflow activities from third-party applications such as GIS, ERP and others.

  • Ensure adoption and minimize training with Laserfiche’s user-friendly, Windows-like interface.


Case Study


Greener Pastures

The Town of Brownsburg, IN, uses Laserfiche to deliver better, more cost-efficient service with exponential results.


Mitigate Risk with Records Management

A well-vetted records management policy is crucial to minimizing the risk of non-compliance with industry rules and regulations. A key component of the Laserfiche ECM suite, Laserfiche Records Management Edition (RME) is a DoD 5015.2-certified solution that reduces the cost of compliance by supporting the automatic enforcement of consistent, enterprise-wide records policies.

  • Enforce consistent records policies, regardless of your records’ format, location or content, and without additional staff training.

  • Automate life cycle management for document creation to final disposition.

  • Implement transparent records management, whereby records managers create a file plan and manage retention schedules without interfering with any department’s line of business.

  • Log all system activity, providing an audit trail that can be used to prove adherence to your records management plan and compliance with regulations.

  • Ease e-discovery requests>>Link with enterprise search that enables users to instantly find the information required for litigation, decreasing costs and increasing efficiency.


Case Study


Data Gover-nuances

Florence, AZ, gets big value from re-investing in its Laserfiche system.



Additional Resources


·      Laserfiche for State and Local Government

Drive Excellent Public Service Across Your Enterprise


White Papers

·        The Vital Asset for Today's Government>>Link

Investing in new enterprise content management technology delivers greater value for budgets, efficiency and public service


·        Enterprise Government Case Study - City of Riverside, CA

"Laserfiche has helped us maximize the value of our other technology investments. By improving information access, we deliver better public service city-wide."


·        The New Information Democracy

Using Enterprise Content Management to Make a Difference with Government Services


·        Streamlining the Business of Government

How Document-Driven Processes Produce Business Value for the Public Sector


·        Enterprise Government Case Study - Gaston County, NC

"I really anticipate that, within five years, Laserfiche will become as widely used as e-mail."


·        Enterprise Government Case Study - Collin County, TX

"Laserfiche benefits the County and our taxpayers by lowering the overall support cost of an ECM system."


·        How Information Technology Enhances Government Innovation

Planning and implementing an ECM system


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What our customers are saying:

“I believe technology is the catalyst for change. Laserfiche benefits the County and our taxpayers by lowering the overall cost of an ECM system.”


— Caren Skipworth 
Chief Information Officer
Collin County, TX

"หน่วยงานราชการ จำเป็นอย่างยิ่งที่ต้องมีซอฟแวร์ที่เหมาะสมกับหน่วยงาน ทั้งส่วนกลาง หรือบริหารงานส่วนภูมิภาค ซึ่งช่วยให้การทำงานในองค์กรมีความรวดเร็ว และไม่จำเป็นต้องมีบุคคลากรทางด้านไอทีคอยดูแล ช่วยเสริมให้ระบบงานเดิมทำงานได้คล่องตัวยิ่งขึ้น 

โดยซอฟแวร์จะช่วยสร้างให้ผู้ใช้งานมีระบบงานที่เป็นสากล ทำให้เกิดผลงานอย่างพึงพอใจในองค์กร"

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