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For all organizations, making foundational technologies—such as enterprise content management (ECM)—available to all offices, business units and departments is a viable strategy for reducing costs on multiple levels. While ECM initiatives are usually cost-justified based on projected ROI, selecting a standard platform allows the IT department to offer more focused, tightly integrated solutions at a lower overall cost than minimally configured departmental solutions.


Laserfiche’s agile ECM approach provides a powerful enterprise framework to add value, increase productivity and improve governance across multiple lines of business. Instead of purchasing multiple siloed applications to address particular use cases, Laserfiche provides an ECM foundation to handle all content-related processes, from A/P processing and contract management to revenue cycle management and more.


Business Process

"เรากล่าวถึง BPM เสมอในวันนี้สำหรับภาคธุรกิจ แม้จะมีขอบเขตความหมายกว้างขวาง แต่ที่สำคัญที่สุดก็คือ ทำอย่างไรให้เราสามารถดำเนินธุรกิจได้อย่างต่อเนื่อง เมื่อเกิดเหตุการณ์ไม่คาดฝันขึ้น ส่วนประกอบของ BPM จะไม่สามารถเป็นจริงได้ถ้าขาดซึ่งเครื่องมือที่สามารถช่วยเชื่อมต่อระบบงาน ให้ดำเนินต่อไปได้"

What our customers are saying:


"We use Laserfie to solve business problems across the enterprise. We started with 25 users, and after rolling out to 13 departments, we now have 600. In the next 3-4 years, every employee in the organization will use Laserfiche just like they use e-mail."


— Brandon Jackson
Gaston County, NC


Read the white paper »


Agility is Ability

The content-driven shared services model allows for business processes that can be repeated across the enterprise.

Our agile ECM approach is built on the idea that ECM can be offered as a shared service—a way to cost-effectively meet the needs of large user bases with diverse content management requirements. Newly hired personnel receive access to the ECM system the same way they are given a network login, a phone and a computer. 

Any ECM solution offered as a shared service must be flexible enough to meet the individual needs of offices, business units and departments with very different business processes, personnel and cultures. Laserfiche Rio was designed to meet the needs of organizations with large groups of diverse and autonomous business units that stand to realize significant ROI by deploying ECM as a foundational component of their technical architecture. The system bundles functionality so every group has the tools they need, regardless of their overall usage. Laserfiche Rio supports unlimited servers and repositories so organizations can deploy shared repositories, individual solutions or combinations of both, based on their needs, and can define their own topology in terms of clustering failover and high availability. 

With document imaging, document management, records management and workflow baked into the core architecture, Laserfiche solutions can be rapidly implemented with the functionality of a customized solution at the price point of an off-the-shelf application. And, because shared skillsets are equally important as any technology offered as a shared service, Laserfiche takes advantage of existing Microsoft standards to offer a lower total cost of ownership.

ECM Shared Services Evolutionary Life Cycle

Localize your Best Practices

Analyze the processes conducted by your business units, calculate their lowest common denominator, figure out which process is most efficient and then make it repeatable so you can roll it out to the entire organization. Many organizations start with simple variations on case management.

Standardize across Units

Look at your metadata models, consider implementing a master and develop a standardized skillset for your staff. This allows you to bundle competencies and refine your service culture.

Continuous Review

Constantly refine your menu of offerings. Auditing is continuous and proactive. Quality improvements are implemented using formalized change management processes.

Cost Benefits

Develop your service level agreements and roll out a menu of ECM functions in terms of head-count. At this stage you are actually creating value for the organization through your service offerings.



The key to excellence in information delivery is to standardize the central system and customize the delivery. Consolidate all of your content into one ECM system, allowing the users to access content through any application.

Additional Resources


  • Laserfiche Avante


  • Drive your organization forward with document imaging, content management and business process management

  • Laserfiche Rio


  • Optimize your enterprise with Agile ECM

White Papers

  • Quicker Better Safer

  • A collection of solutions to document-centric business process problems

  • Agile ECM as a Shared Service


  • Support decision making and day-to-day operational processes by optimizing the use of information within your organization

  • Disciplined Autonomy


  • The Economist Intelligence Unit surveyed executives to discover how organizations manage the tension between the autonomy required by professionals and the control required to run an efficient business

  • The ECM Paradox


  • Why simple, elegant tools are better for solving complex, changing problems

Data Sheets

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