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Collaboration isn’t always content-based, but most ECM systems don’t give you the means to manage collaboration that involves processes instead of documents.

 

Business process collaboration involves designing a solution around a process—not the other way around. It means delivering content through a process-centric interface and using technology to get the best out of the people involved in the process, instead of forcing them to get things done outside the system.

 

Laserfiche ECM is designed to facilitate communication and collaboration, help resolve conflict and automatically escalate issues as necessary. And even though all processes are powered and presented through Laserfiche, users don’t even know they’re using a content management system.